Can you help us migrate from our legacy phone system?

Yes. We guide you through planning, number porting, call flow redesign, integrations, and rollout to make the transition smooth with minimal disruption.

Do you assist with AI and automation?

We help implement AI tools for self-service, agent assist, sentiment analysis, and workflow automation to improve efficiency and customer experience.

How do you ensure the platform fits our business?

We analyze call volumes, workflows, integrations, compliance needs, and agent roles, then match you with options that support your goals today and scale for the future.

Unified Communications & Contact Center

Transform how your teams and customers communicate.

We help organizations modernize contact centers, CX platforms, and UC/phone systems with solutions that improve service, streamline workflows, and elevate every interaction. Whether you’re refreshing your voice environment or moving to a cloud-based contact center, we make the transition simple and aligned to your business.

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Contact Center & CX Platforms

What we take on.

01
Cloud Contact Center Modernization
Designing & deploying scalable CCaaS platforms with intelligent routing, analytics, & omnichannel engagement.
02
Unified Communications / Phone System Upgrades
Refreshing legacy voice systems with cloud-based UC solutions that improve reliability, mobility, & collaboration.
03
AI-Driven Agent & Customer Experiences
Implementing AI tools for automation, sentiment analysis, self-service, and real-time agent assist.
04
Workflow, IVR & Queue Optimization
Improving call flows, reducing handle times, and creating better customer journeys across every channel.

Customer journey · call flow

Voice

Chat

SMS

Email

Voice · step 1 of 5

IVR greeting

Call flows are redesigned so callers reach the right place in fewer steps.

Why CONSORTIV

Independent, accountable, engaged.

Platform Selection
Unbiased evaluation of CCaaS, UCaaS, and CX vendors based on your use cases.
Contract Optimization
Cleaner terms, better pricing, and flexibility for future growth.
Migration Support
Rapid Escalation
Faster resolution through direct vendor and carrier engagement.
Performance Governance
Ongoing SLA reviews, billing oversight, and platform tuning.

How we work

Simplifying CX platform selection into three clear steps

01
Assess & Design
We analyze call flows, workloads, integrations, and agent needs to define the right platform architecture.
02
Source & Secure
We compare vendors, features, and pricing, then negotiate contracts aligned to your requirements.
03
Deliver & Optimize
We coordinate implementation, support migration, and provide ongoing optimization and vendor management.

Related work

See it in practice.

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Copper retirement and FCC discontinuance notices are accelerating. Real-time POTS data helps you plan replacements before lines go dark.

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Guide · December 1, 2025

What Consortiv Takes Off Your Plate: A CIO’s Guide to a Fully-Aligned Technology Partner

A CIO’s guide to what Consortiv takes off your plate across connectivity, communications, IT, security and cloud.

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Contact Center & CX FAQ

What you need to know.

See all FAQs

We work with leading CCaaS, UCaaS, and CX vendors across voice, omnichannel, routing, AI, analytics, and collaboration—always choosing the platform that fits your use cases.

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